Refund and Returns Policy
Order Cancellation and Return Policy
Cancellation Policy:
- Customers can cancel their orders within 24 hours of placing the order or before dispatching the order by contacting MODERN GIFTS with their order ID. A full refund will be issued to the customer’s original payment method.
- Orders cannot be cancelled once the item has been shipped.
Return Policy:
- In the unlikely event that the customer receives a defective or damaged product, they can request a replacement within 3 days of delivery by contacting us through contact number with their order ID and a description and photo of the issue.
- The replacement will be provided for the same product, subject to availability.
- If the product is out of stock or unavailable, the customer can choose to receive a full refund or select an alternative product of equal value.
- The replacement policy is applicable only for products that are defective or damaged upon delivery. It is not applicable for products that are damaged due to customer mishandling or misuse.
- Please note that we do not offer reverse pickup facility and the customer must arrange for the product to be shipped back to us using a reliable courier service. The shipping charges for the return will be borne by the customer.
