Cancellation Policy:
- Customers can cancel their orders within 24 hours of placing the order or before dispatching the order by contacting MODERN GIFTS with their order ID. A full refund will be issued to the customer’s original payment method.
- Orders cannot be cancelled once the item has been shipped.
Return Policy:
In the unlikely event that the customer receives a defective or damaged product, they can request a replacement within 3 days of delivery by contacting us through contact number with their order ID and a description and photo of the issue.
- The replacement will be provided for the same product, subject to availability.
- If the product is out of stock or unavailable, the customer can choose to receive a full refund or select an alternative product of equal value.
- The replacement policy is applicable only for products that are defective or damaged upon delivery. It is not applicable for products that are damaged due to customer mishandling or misuse.
- Please note that we do not offer reverse pickup facility and the customer must arrange for the product to be shipped back to us using a reliable courier service. The shipping charges for the return will be borne by the customer.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at modernofficia@gmail.com